Here are some of the most important things that you must note down when it comes to getting courier services for your business.
- Always work with a reliable courier firm that is responsive to your enquiries and anything related to deliveries or troubleshooting. The sheer importance of this cannot be overstated. This is because as a business, there will definitely be many times where you would be experiencing urgent deliveries for your customers and you want your courier to pick up their phone or at least reply your messages when you contact them so that you know what is the status and just so in case there needs to be any last minute changes as well. I have worked with slow courier companies (in terms of response rate) and it was super frustrating to say the least.
- Try to pick services from companies who have a website. Why is this the case? This is the year 2015 and if the courier company doesn’t even have a basic website, that probably shows that the company doesn’t care about updating itself and its processes. Tells a lot of bad things about their couriers too! (They probably don’t bother upgrading their efficiency e.t.c…. remember.. values carry over to many parts of their lives and businesses).
- Work with a company that actually wants to share and be transparent with you. If a company is not transparent with you, chances are, they will cheat you later on any way. It is important to establish an open relationship built on trust and contracts (if required) so that there would be long term synergies and no doubts between both companies / parties in the long-term. The last thing you want is to work with a shady company whose practices e.t.c. is so unclear.
- Ensure that the couriers always bring a friendly / amiable attitude with them. Doesn’t really matter, but at least it helps give your customers a potential smile on the face when they collect your product(s) from a friendly guy or girl!